Delivery & Returns
Delivery
Free Next Working Day Delivery
For 99% of orders placed before 12noon Monday – Friday, you will receive your order the next working day. Orders made after 12noon will be dispatched the day after (excludes weekends & Bank Holidays). Postcode restrictions apply.
Do you deliver to my post code?
Some orders to more remote or offshore areas may subject to a supplemental delivery fee to cover the extra cost of delivering to these regions.
Delivery areas that may be subject to this supplemental charge include some Scottish regions, Scottish Highlands, Channel Isles, Northern Ireland, Isles of Man, Wight, Scilly, Orkney and Shetland (postcode areas beginning: AB, BT, HS, IM, IV, KW, PA, PH, PO, ZE). If you live in one of these areas, please contact our customer service team, who should be able to provide a quote for delivery.
Occasionally, we may be unable to deliver certain products to remote regions. Please contact us if you're in a remote or offshore region, and we'll be happy to discuss options.
How will my order be delivered?
Someone will need to be available to receive, check and sign for your order.
As standard our items are delivered Monday to Friday; however we may be able to make special arrangements with our courier (extra charges may be applied) so please contact us before ordering.
How can I track my order?
When your item has been dispatched, you will receive an email with the courier details and a tracking number. You can follow the link on your email to see when your item will be delivered.
My parcel is missing, what should I do?
We will do everything we can to get your parcel to you as soon as possible; however, if you believe your parcel is missing, please reach out to us within 14 days and let us know so that we can investigate the matter for you. To contact us, either respond to your order confirmation email or please follow this link.
My parcel has arrived damaged, what should I do?
Any damage in transit must be advised within 24 hours. If your packaging looks damaged on arrival, please sign for it as “damaged” with the delivery driver. Please check all contents on arrival and let us know straight away if any parts are damaged or missing and we will resolve this for you. To contact us, either respond to your order confirmation email or please follow this link.
Returns
How do I return an item?
We understand that sometimes you may change your mind about an item and so returns are accepted within 30 days. To return unwanted items, please contact us to arrange the return, providing your order number and reason for return. You may be responsible for the cost of returning items to us. Items must be returned in their delivered condition, unused and in original packaging (i.e. unbuilt and boxed suitable for courier transit).
Refunds will only be given after the returned item has been received and inspected. If you do not wish to use our returns service, you must send the item back through a recorded or tracked delivery service.
Once the return is arranged, please ensure your name, address, and order number are provided with the product.
The address for returning items is:
Vitinni Returns
Vale Mill
Barlow Street
Rochdale
OL16 1TG
I’ve received a faulty item, what do I do next?
All items and packaging are checked upon leaving our warehouse. In the unfortunate event your item arrives damaged, please notify the courier in all instances. Please do not accept delivery if there is apparent damage – tell the courier and then contact us with details of the issue.
If you receive a faulty or damaged item, please contact us within 14 days.
We will require information and images of the damage. We can then advise how to proceed and arrange for a replacement or refund where necessary.